Privacy Policy
Website: hotwind239.com
We are the Data Controller for your personal data. For all privacy‑related inquiries please contact us at service@hotwind239.com.
This website is self‑hosted and independently operated. It is not hosted by Shopify or any third‑party SaaS e‑commerce platform. This privacy policy complies with GDPR requirements for visitors from the European Economic Area.
1. What Personal Data We Collect
1.1 Information you voluntarily provide
We collect data you actively submit through contact forms, email or business communication:
‑ Your full name
‑ Company name, job title
‑ Email address
‑ WhatsApp / phone number
‑ Your printing & packaging inquiry details, uploaded artwork files, project specifications
1.2 Automatically collected technical data
When you browse our website, our server automatically collects non‑sensitive technical information:
‑ IP address
‑ Browser type & version
‑ Operating system
‑ Time and timestamp of page visits
‑ Pages viewed, referring website
This technical data cannot directly identify you as an individual and is used for website security, traffic statistics and troubleshooting.
2. How We Use Your Personal Data
We process your personal data only for legitimate business purposes:
‑ To reply to your inquiry, prepare custom quotations for printing and packaging products
‑ Order follow‑up, artwork confirmation, production arrangement and after‑sales support
‑ Technical administration and security improvement of our website
‑ To communicate business‑related information only upon your explicit request
We will NOT sell, rent or trade your personal information to third‑parties for unsolicited marketing purposes.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies.
‑ Necessary Cookies: Required for basic website navigation, cannot be switched off.
‑ Functional Cookies: Remember your browsing preference.
‑ Analytical Cookies: Help us understand visitor traffic volume and page performance.
We do not use advertising‑targeting pixels for retargeting.
You can manage or disable cookies via your own browser settings. Disabling cookies may affect partial website functions.
4. Authorized Third‑Party Service Providers (Data Processors)
We may share your personal data with limited trusted service providers who act only under our instructions:
‑ Web hosting provider: stores website and form submission data
‑ Alibaba Cloud enterprise email service: for receiving and replying business emails
These processors are prohibited from using your personal data for their own independent marketing.
Your data may be transferred cross‑border for service delivery. We take reasonable safeguards for cross‑border data transfer.
5. Data Retention Period
‑ Inquiry form data and business communication records will be stored for as long as needed to handle your inquiry and potential follow‑up business cooperation.
‑ If no business relationship is formed, we will remove your personal data upon your request.
‑ Technical log data will be automatically purged after a limited period.
6. Your Rights Under GDPR (For EEA visitors)
Subject to applicable local data‑protection law, you have the following rights:
‑ Right of access: request copies of personal data we hold about you
‑ Right to rectification: correct inaccurate personal information
‑ Right to erasure (“right to be forgotten”): request deletion of your personal data
‑ Right to restriction of processing
‑ Right to data portability
‑ Right to withdraw your previously given consent
To exercise any of above‑mentioned rights, send an email request to service@hotwind239.com. We will respond within the legally required timeframe.
7. Data Security
We apply commercially reasonable technical and organizational security measures to protect your submitted personal information and artwork files against loss, alteration, unauthorized access or disclosure.
No internet transmission method can guarantee 100% absolute security.
8. Minors
Our website is intended for business customers aged 18 and above. We do not knowingly collect personal data from children under 18 years old.
9. Third‑Party Links
hotwind239.com may contain hyperlinks pointing to external third‑party websites. We are not responsible for their privacy practices and content. Please read their privacy policies separately.
10. Revision of This Privacy Policy
We reserve the right to update this Privacy Policy. Any revised version will be published on this page with updated “Last updated” date. Continued website browsing after publication means you accept the revised policy.
Contact for privacy matters: service@hotwind239.com